Shipping & Returns

Shipping Information

Shipping – Germany

Our shipping with DHL within Germany is free and trackable from 50 €. You will receive the ordered product in about 7-10 days, since most of our leather items are handmade and made to order. We therefore ask for your indulgence, but in most cases your order will be with you much sooner.

For products under 50 € we offer the following shipping options:

DHL Shipping – trackable: 4,90 €
Mail – not trackable: 1,45 €

Shipping – Europe

Our shipping with DHL within Europe is free and trackable from 50 €. You will receive the ordered product in about 10-13 days, since most of our leather items are handmade and made to order. We therefore ask for your indulgence, but in most cases your order will be with you much sooner.

For products under 50 € we offer the following shipping options:

DHL Shipping – trackable: 8,90 €
Mail – not trackable: 3,70 €

Important

Depending on your country and region, customs fees may apply, for which you are responsible, even in case of return. We are not responsible for possible delays caused by the shipping service provider, by holidays or force majeure. In addition, we can not offer your package as a “gift” or similar. Declare to reduce shipping costs, this is fraud and highly illegal.

Do you have questions about shipping? Please write to us at service@gentlezeus.com

Return & Refund

If the item you have purchased does not fit your taste, you will have 14 days to claim it and send it back to us.

When you return a product, you pay the shipping costs. We recommend that you fully insure your products and keep proof of shipping. If we have to pay postage for your package, we deduct the amount from your refund. The package you send us is your responsibility until it reaches us. We can not accept responsibility for any goods lost or damaged on the way back to us.

The products must be received by us within 14 days after you have informed us about the cancellation of the product, here the postmark is valid.

Please understand that we reserve the right to accept and take back only goods that have not been used, altered or damaged.

The refund will be made within 20 days of receipt of the goods in the warehouse and after confirmation of the above conditions.

Revocation form

Please use our sample revocation form and attach this to your return.

Do you have questions about return? Please write to us at service@gentlezeus.com